- QuickstartGet from a new account to your first AI conformance assessment.
- Uploading your documentsAdd your documented information so the AI can assess it against your standards.
- Inviting your teamAdd colleagues to your organisation and give them the right role.
- Choosing standardsAdopt the ISO standards you're pursuing and run them as one integrated management system.
- Clauses, controls & scopeHow StayEvident models a standard's clauses and controls, and how scope and exclusions work.
- AI assessmentsHow the AI assesses each clause against your documents, and how you review its findings.
- Evidence linkingConnect documents and register records to the clauses they evidence.
- Statement of ApplicabilityGenerate an SoA from your scope decisions — always in sync with what you've assessed.
- Audit-day mode & audit packWalk your auditor through each clause with its confirmed evidence, or hand over a PDF pack.
- Registers & modulesThe operational registers StayEvident provides, and how they switch on for your standards.
- Roles & permissionsThe four built-in roles and what each can do.
- Security & sign-inSign-in options, two-factor authentication, data isolation and the audit trail.
- Billing & plansHow plans, limits and AI clause assessments work.
- FAQ & troubleshootingAnswers to common questions, and what to check when something doesn't look right.
- GlossaryThe terms used throughout StayEvident and the ISO standards it supports.
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Documentation menu▾
Reference/FAQ & troubleshooting
FAQ & troubleshooting
Answers to common questions, and what to check when something doesn't look right.
Assessments
An assessment returned “Not addressed” for a clause I know we cover
The AI can only assess what it can read. Check that:
- The document that covers the clause has been uploaded and has finished processing.
- It’s a format StayEvident can read: PDF with selectable text, Word (.docx), plain text or Markdown. Scanned PDFs, images and spreadsheets are stored but not read.
- The newest version is the one you expect. The AI assesses the current version of each document.
If the content really is there, override the finding with the correct verdict and a note. Then link the document as evidence for the clause.
Why was a clause skipped?
Excluded clauses aren’t assessed. Check the standard’s applicability page. An exclusion on a parent clause or an Annex A theme applies to everything beneath it.
Does re-running an assessment use more of my allowance?
Yes. Each clause assessed counts toward your plan’s monthly AI allowance, including on a re-run. Tighten your scope first so you only assess what applies. See Billing & plans.
Can the AI change a verdict I’ve confirmed or overridden?
No. Your review decision is recorded against the finding, and the original AI verdict is preserved alongside it. A new assessment produces new findings for you to review.
Documents
My upload failed
Files must be under 50 MB. If a large PDF fails, try compressing it or splitting it into its constituent documents.
Can I import from SharePoint or Google Drive?
Not yet. For now, upload files directly from Documents.
Access and accounts
I didn’t receive my invitation
Invitations expire after 7 days. Ask an owner or admin to send a new one from Team, or ask them for the invitation code so you can join from the join screen.
Can I belong to more than one organisation?
Yes. Switch between organisations from the organisation menu. Data never crosses between them.
Is single sign-on (SAML) available?
Not yet. You can sign in with Google or with email and password plus two-factor authentication. If you need SAML, contact us.
Billing
What happens when we hit a limit?
You’ll see a warning at 80%. At the limit, the action that would exceed it is blocked until you upgrade or the monthly allowance resets. See Billing & plans.
Still stuck?
Contact us and a person will reply.